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Frequently Asked Questions

Everything you need to know about wholesale accounts, products, shipping, and training.

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Shipping & Delivery Support Account & Pricing

Do you offer free shipping? +

We offer free shipping on qualifying orders over $1500.

How can I track my order? +

Once your order ships, you'll receive tracking information via email.

How long does shipping take? +

If an order is placed before 1 pm, it will be shipped the same day. Delivery times vary depending on location and shipping method.

Where do you ship? +

We ship throughout the United States. We have three warehouse shipping locations - Raleigh, NC, Sarasota, FL and Phoenix, AZ.

Can I speak with a dedicated account manager? +

Yes. Please reach out to customer service to be connected with your dedicated account manager.

Do you provide technical support? +

Yes. Our team can assist with product selection, specifications, installation guidance and troubleshooting.

How can I contact customer service? +

You can reach our team by phone, email, or through the contact form on our website during business hours.

Are your prices available to the public? +

No. Wholesale pricing is available only to approved account holders.

Do you offer credit terms? +

Qualified businesses may apply for net payment terms. Approval is subject to our discretion.

How do I create a wholesale account? +

Complete our wholesale account application form here

Shipping & Delivery